Answer by Deekshit-CUA for What are significant UX KPIs for an enterprise...
The Critical Success Factors (CSF) are Reducing expenditure on Trainings, Maintenance, Manuals, Extra Staff, Support.
View ArticleAnswer by Madalina Taina for What are significant UX KPIs for an enterprise...
I think you can keep from this method (the HEART framework) some metrics that can be applied to an employee:Happiness;Task efficiency;In my opinion, in this case, better results can be obtained if the...
View ArticleAnswer by Richard Das for What are significant UX KPIs for an enterprise...
Identifying Key Performance IndicatorsIf you have not been provided any KPIs to begin with, then you might start by identifying the pain points of the business you are dealing with — in other words,...
View ArticleAnswer by Satu for What are significant UX KPIs for an enterprise product?
I think the main question you need to ask yourself is:What does success look like to you?If success means happy users/customers you could look into netpromoter score (NPS). If success means users...
View ArticleAnswer by Vinod for What are significant UX KPIs for an enterprise product?
task completion times, error rates, completion rates, subjective satisfaction using SEQ, perceived satisfaction of usability using SUS, if you can track mouse clicks, then you can test your IA using...
View ArticleWhat are significant UX KPIs for an enterprise product?
Most KPI lists I have found (like Google's HEART/GSM model) assume a free user - one that can show up to use your product, and then choose to stay or go based on how pleasant the experience is, and how...
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