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Answer by Satu for What are significant UX KPIs for an enterprise product?

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I think the main question you need to ask yourself is:

What does success look like to you?

  • If success means happy users/customers you could look into netpromoter score (NPS).
  • If success means users completing tasks quickly, you could measure
    task completion time.
  • If success means users encountering only a small amount of
    errors/bugs, you could track customer support tickets.

It really all depends on your goals.


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